by Felicien | Jul 19, 2019 | Education
How Do I Choose a Cloud Computing Model?
No matter what your company or organization specializes in, it’s sure that you have some form or forms of data that needs to be stored, well, somewhere.
Before the invention of cloud computing, most company data was always stored on-site — that is, in the hard drives at a place of business. Additionally, some businesses may have had data stored on remotely-located hard drives or discs; but the majority of data was “in the building.”
Naturally, you can see how this would be dangerous — both for you as a business owner and your clients, customers, and investors. Sensitive data such as customer specs or financial information could be easily stolen, corrupted, lost because of a computer glitch, or even destroyed in a fire.
Today, with the advent of cloud computing. The bulk of these worries are gone. Nearly all major companies, organizations, governments, and many individuals use the cloud.
What is the cloud and what is “cloud computing”?
The first thing to know about “the cloud” is that it’s not a physical thing like a computer or a hard drive. Instead, this term refers to a virtual space or a select part of the Internet — the part that stores data.
Just as you can surf the web from anywhere in the world as long as you have an Internet connection, you can also access the cloud from anywhere in the world — plus whatever you store there. Again, you simply need an Internet connection. In this way, many people simply define the “cloud” as a metaphor for the Internet.
“Cloud computing” is the generally recognized term for all computing actions done in or via the cloud. Therefore, cloud computing refers to cloud-based data storage, but it also means cloud-based:
Data management
Content delivery
Access to applications and software
Delivery of services
Should your business be using cloud computing?
Before we dive into how to choose a cloud computing method, let’s talk about why you should be using cloud computing — and you absolutely should be.
Cloud computing provides numerous benefits that old-fashioned computing methods just can’t live up to. Specifically, cloud computing provides:
Mobility and Efficiency: You can work on the cloud from anywhere. Allow your employees, customers, clients, and investors to access the best that your company has to offer, without worrying about weighing down the system or collapsing your infrastructure.
Ultimate Security: The cloud provides the best security available when it comes to storing your sensitive data. Even when hardware and equipment fails, you know your data will be stored safely and backed up.
Scalability and Flexibility: With non-cloud computing solutions, you must anticipate the extent to which you’ll use your storage space and other computing needs beforehand. Cloud computing allows you to scale your cloud services up or down, based on your unique needs.
Strategic Value: Cloud computing methods are always updated with the latest software and the newest tech. This gives your company a competitive edge. Plus, there’s no need to toss outdated technology or revamp your entire network, which would otherwise set your company timeline back significantly.
What method of cloud computing should my business use?
This depends on the organization’s specifications, needs, and goals. There are three basic methods of cloud computing to choose from.
Private Cloud Computing
This model of cloud computing provides dedicated use to your company’s data and systems over a private IT infrastructure. This is a good model to choose if you are particularly concerned about confidentiality and security. Only a trusted third-party or your company’s internal resources team should manage a private model of cloud computing, and you should only give access to those within your company.
Public Cloud Computing
This method of cloud computing allows your business’s resources (software, platforms, infrastructure) to be available to the general public. In some cases, these types of cloud computing models are offered to the public for free, but they may also be sold by a pay-per-usage model.
Hybrid Cloud Computing
As the name suggests, the hybrid cloud computing model blends a public cloud and a private cloud. The hybrid model is mostly by companies who need to operate both models, and thus, the two are integrated into one overarching system.
Resources in the cloud are easier to access, manage, and recover after an equipment malfunction. By switching your business to one of the cloud computing models outlined above, you’ll have a competitive edge and complete control of your company’s data and systems.
by Felicien | Jul 18, 2019 | Education
The Top Cyber Security Threats Facing Enterprises and How to Mitigate Them
As cybersecurity threats become more prominent and the Internet of Things (IoT) devices become more essential, the tactics behind the threats are evolving into more sophisticated forms. This can lead to an increase in certain types of cybersecurity attacks and threats that can sometimes catch IT managers off guard. Knowing what types of attacks and tactics are on the rise can help managers plan proper prevention and mitigation strategies. Given that 31 percent of organizations have been subject to cyber-attacks according to United States Cybersecurity Magazine, managers can no longer afford to be lax when it comes to security protocols.
What are the Top Threats?
Financial fraud through compromised business emails, credential stuffing, web application attacks, data breaches, and malware attacks have made the top list of threats. Compromised business emails come in the form of false requests to employees to pay nonexistent invoices, modify bank accounts, and purchase gift cards. Many of these emails are written using spoofing techniques that make it appear as though the email is coming from a top-level executive or a person of authority within the organization. When employees are misled by the emails and disclose the financial information the attackers are looking for, the company’s financial accounts and resources become compromised.
Credential stuffing occurs with unauthorized access to the company’s systems or enterprise-level applications via a legitimate employee’s username and password. With credential stuffing, a large number of employees’ usernames and passwords are either obtained through social engineering, phishing, or random guessing. Since it is natural for most to keep reusing the same usernames and passwords, it can make it easy for attackers to guess credentials that are similar in nature or that are updated in a sequential manner.
Web application attacks take advantage of vulnerabilities in the coding of applications and configurations. Common types of attacks include distributed denial of service (DDOS) and bypassing network firewalls to obtain sensitive data. Sometimes web application attacks are used in order to gain access into an organization, including physical access to a company’s servers. Data breaches can occur through web application attacks and unauthorized access to a company’s cloud storage accounts. Weak encryption systems and malware are often to blame with data breaches. Malware can come disguised in the form of freeware or shareware, file-sharing programs, programs or infected files stored on USB drives, and infected files or links shared through email.
Mitigating the Risks
Guarding an organization against compromised business emails includes enabling two-factor or multi-factor authentication. With two-factor authentication, a person must not only enter in credentials but provide another source of verification. This can be a code that is sent via text message to the person’s cell phone. Secondary means of authentication can also come in the form of a fingerprint or key fob. While it is easier for an attacker to guess a weak password and username, it is not easy to gain access to a code sent to a physical device that is only in the possession of the authorized user or duplicate a means of identification that is unique to the person’s physicality. Other means of guarding against compromised business emails include detection rules, employee education about spoofing, and more stringent policies regarding accounting and appropriate uses of email.
Two-factor authentication can also protect an organization against credential stuffing. Additional means include manual checking of passwords against known compromised credentials, enforcing frequent password change policies, employee education about not disclosing credentials, implementing detection rules, and employee education about social engineering and phishing tactics. Web application attacks can be prevented through more stringent firewalls, intrusion detection tools, limiting inbound access requests to server-based applications and systems, stricter scrutiny of cloud service providers and the providers’ security protocols, and the implementation of stricter internal security processes and policies.
Cybersecurity threats are unlikely to become a thing of the past as more devices and business processes become network integrated. However, simply having an internal IT security team in place is not enough to guard against attacks and unauthorized access. Developing both a defensive and an offensive game plan for the top threats most organizations face is an important step towards protecting a company’s sensitive data and technology-related resources.
by Felicien | Jul 18, 2019 | Education
3 Ways to Improve Your Cyber Security Plan
Cyber attacks cost organizations millions of dollars per incident and often results in system downtime. The average cost of system downtime per cyber attack is as much as $1.25 million, according to Cybersecurity Ventures. System downtime can be costly due to lost sales, frustrated clients, and unfulfilled requests that lead to a significant backlog. Some clients also have long memories that lead to negative word of mouth and a future drop in sales. Despite the real threat of cyber attacks, Cybersecurity Ventures reports that only 28% of firms involved in installing network-dependent technology regard security strategy as highly important. Although completely preventing cyber attacks is often regarded as unrealistic, assessing threats, establishing key performance indicators, and mitigating human factors can help technology leaders improve their security strategies.
Threat Assessment
A proper threat assessment does not involve a single activity or happen once. Threat assessment is an ongoing strategic activity involving research, analysis, simulations, and follow-up. Starting with a series of questions is critical during the start of the research phase, as it helps security teams and technology leaders develop a profile of potential threats to the organization. Some of the questions to ask during this phase include:
Who is most likely to launch an attack against the organization and its resources?
Why is the individual or group of individuals motivated to launch an attack?
What data or information is valuable to the potential attacker(s)?
How are the potential attacker(s) likely to try to gain unauthorized access to the organization’s systems and data?
How has the potential attacker(s) breached other organizations?
Once security teams and leaders determine the answers to these questions, an analysis of the firm’s IT systems and infrastructure can occur. Finding vulnerabilities and ways to detect intrusions and other types of cyberattacks is as much about thinking like the potential attacker(s) as it is about discovering ways to stay a few steps ahead. This means setting up preventative measures and also conducting exercises to try to get around those preventative measures. By trying to accomplish a mock cyberattack, internal security teams can better identify previously unseen vulnerabilities in the organization’s infrastructure, processes, and security strategy. Follow-up activities involve analyzing system logs to determine if past indications of common or known attack methods exist.
Key Performance Indicators
Assessing vulnerabilities and developing a profile of high probability threats is important, but even the most sound threat assessment will be ineffective if performance measurements are not established. A sound cybersecurity plan contains ways to measure whether the organization’s strategy is working and identify areas for continued improvement. Common key performance indicators include:
Average detection time
Average time to mitigate detected threats
Number of identified vulnerabilities
Ability to control and prevent threats
Ability to meet and comply with the plan’s objectives
Whether key objectives or milestones were accomplished
Human Factors
Securing an organization’s systems and IT infrastructure against external threats is only part of a thorough cybersecurity strategy. Planning for the internal threats related to human error and inappropriate system access is even more crucial. Employees and vendors that have access to an organization’s systems should be subjected to security policies, including controlled access, account-level privileges, several layers of authentication, and awareness of social engineering and phishing techniques.
Education that includes security policies and training related to scenarios depicting potential threats is the cornerstone of a sound mitigation plan. Employees who understand what phishing attempts look like will be less likely to click on suspicious email links and less likely to download files that contain malware. Good communication, interactive training sessions, tests that simulate phishing and social engineering attempts, raising awareness about best practices, and implementing metrics can go a long way towards mitigating vulnerabilities related to human error. Implementing access policies that only give employees the system access they need to effectively perform their jobs is a secondary factor involved in mitigating internal threats.
The possibility of an organization becoming a target of a cyber attack is high if not a guarantee. Technology leaders and IT security teams cannot afford to not take cybersecurity strategy seriously. Conducting constant threat assessments, developing and refining key performance indicators, and finding effective ways to stress the importance of security protocols to employees and vendors are three foundations of a sound cybersecurity plan. Preventing cyber attacks from becoming serious incidents is important to an organization’s sustainability but learning how to make improvements based on existing vulnerabilities is even more critical to continued success.
by Felicien | Jul 18, 2019 | Education
Small Business Owner? How to Choose Tech Support
It is an unfortunate truth that many small businesses assume they don’t need to outsource their IT needs to a professional IT company.
This couldn’t be further from the truth. In fact, small businesses desperately need IT support — often, because they won’t have the resources to staff an in-house IT department.
Fortunately, IT companies generally offer support contracts that can work in a small business’s favor. Your company will be able to choose the level of support you specifically need. If you only require IT services occasionally, for troubleshooting network problems or setting up new software, for example, you can choose a low-level contract that won’t cost much. If you’re looking for more comprehensive coverage, you can always scale up.
Here are some other important tips to consider when choosing tech support for your small business.
Consider what type of fee structure you prefer.
IT companies generally offer two different types of fee structures:
A flat fee due monthly, biannually, or annually
A pay-as-you-go structure
Every business is different, but it is possible (and maybe even likely) that your small business won’t benefit from a flat fee payment structure.
This is because you may not actually end up needing the extent of services that a flat fee structure is best for. Larger businesses, certainly, will need to contact and get help from their IT company regularly every week or month. In fact, these companies often have in-house IT. But If your small business only uses IT minimally (for example, just for your website or for inventory ordering, etc.), you won’t use enough of your support package, and paying the flat-rate fee will get expensive.
On the other hand, we must note that niche industries may require a lot of IT tech support — even if your business is small. If this is the case for you, a flat rate monthly or biannual fee could be beneficial.
Look for IT companies who’ve been in the industry a while.
Brand-new IT companies often nab customers by claiming to know the latest trends in IT and how to best handle the most recent wave of cyberattacks. While these are both areas to be concerned about, as a local business or one that’s just starting out, these benefits (if they are actually true in the first place) may not be particularly beneficial to you.
As a small business, you basically want reliable IT support for basic security monitoring, troubleshooting, and possible software or hardware recommendations and/or setups. For this reason, it’s important to search for an IT company that is local and has been in the industry for a long period of time. This means they have the experience, which is exactly what you want. Ask the IT companies you are considering to speak with clients they’ve worked with for a long time so that you can get a handle on the kind of support you’ll be receiving from them.
Find an IT company that can help you grow.
Most small businesses are looking for ways to grow. If this is the case for your business, you should start looking for an IT company who can scale up your services when you eventually need them.
We’ve already stated the importance of having several payment options when it comes to your service level needs. This also comes in handy as you look toward the future of your business. While now, you may prefer a pay-as-you-go structure, you should work with an IT company who offers bigger, broader, flat-rate packages too. The extent of their services should also run the gamut.
With this in mind, also remember that an enormous IT company who won’t be able to provide personalized support to your niche industry isn’t generally recommended. The potential for scalability down the line is key here.
While you may assume that larger businesses are the ones who need all the major tech support, small businesses require IT expertise as well. It’s true that your IT needs may not currently match that of a mid- or large-size enterprise, but investing in the hire of an IT company will surely boost your business’s success as you grow and expand.
Use the simple tips above to locate the optimal IT company for your small business. We’re positive you’ll see the benefits of a good hire right away.
by Felicien | Jul 18, 2019 | Education
What Are the Top Tips for Choosing the Best IT Company?
Website outages, cybersecurity attacks, and any number of other IT incidents can cost your company hundreds or even thousands of dollars — every minute. For this reason alone, you need an outsourced IT company who is competent and highly qualified to handle your IT needs.
But how do you choose the best IT company?
Naturally, the IT needs of each individual business will vary. A medical practice will need IT assistance that specializes in privacy as well as cybersecurity because they’ll have a tremendous amount of sensitive data in their systems. On the other hand, your industry may require less focus on privacy and more focus on the particular type of software that you use.
Finding an IT company who specializes in your industry is the first step to locating optimal IT support.
Here are some other tips to keep in mind when choosing an IT support company for your business.
1. Look for experience.
As is always the case when you contract out services, you need to look for experience. It may be tempting to work with a brand-new, up and coming IT company in your area, but something as important as IT support warrants hiring a company who’s been in the business for at least a few years.
To establish that the IT companies you are considering have enough experience to get the job done right, ask to speak with their current or past clients. Also, ask for the list of credentials that their support staff possesses. These are the individuals you’ll be working with regularly, and you want to look for certifications and schooling in IT-related fields.
Lastly, make sure the experience that these companies have is related to your industry, specifically. We’ve already touched on this a bit, but it’s important to reiterate that it’s better to find an IT company who specializes in your industry than to find night one who claims they can “do it all.” Many IT companies specialize in healthcare IT, transport IT, or other specific industries, which means they know and understand these industries inside and out. That wants you want.
2. Choose a local company.
Some IT companies will claim they can take on your business from across the state or the nation. While this is possible, it’s unlikely you’ll get the level of quality service you actually deserve. It’s much better to go with a local IT company who you can work with directly.
In many situations, you’ll actually need IT support staff from your MSP (managed service provider) to come to your business for installations, troubleshooting, or network setups. This shouldn’t have to be a huge production. Having a local IT company available for quick service calls is a huge advantage.
3. Look for forward-thinking companies.
Not only do you want your IT company to focus on maintaining your current network and system structure, but you also want them to propel your business forward. Whether fast or slow, growing should be a primary concern for any business.
Some IT companies are more capable at scaling their services than others. Essentially, you want to find a company who will propel your business forward with their own IT ideas. They also need to have the employee-power and IT resources to scale your business up with ease and efficiency. As you expand, you don’t want to have to switch IT companies.
4. Make sure you can choose your level of service.
Again, needs vary where IT is concerned. You certainly do not want to pay for services you don’t need and won’t use. For this reason, look for an IT company who offers a range of service levels.
Most IT companies offer at least two or three levels of service. For example, they may offer an entry-level fee for simply monitoring your systems and alerting you as soon as possible if there’s a breach. If you require network setups, software installations, and other management services, you‘ll naturally want a higher level of service. Having options is the main concern here.
No matter what IT company you choose, it’s important to take your time, and do your research. Your IT company will be one of your business’s most important assets. Hire well, and you’ll reap the benefits of easier daily operations, higher returns on investment, and ultimately, more business opportunities.
