Tim Hortons kicked off its revamped rewards program last week. I worked for Tim Hortons for almost 5 years on sandwich bar. Tim Hortons said this is to ensure that guests will have a quick and seamless in-store experience. Useful. Discuss the issues you have had with Tim Hortons and work with their customer service team to find a resolution. There is a limit of two (2) actions within a 12-hour period. After announcing sagging profits and lower same-store sales at Tim Hortons franchises earlier … Useful. When customers go to Tim Hortons store, they buy more than just coffee and donuts, they know that part of their money is going to help the world somehow and that's often one of the reasons they choose Tims instead of other competitors. If you are unable to reload your TimCard® on the TimmyMe™ app, you may have attempted too many actions in a 12 hour period. The Double Double Visa Card from CIBC and Tim Hortons. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Called the Tims Rewards program, Tim Hortons says when you sign up, you can “start earning rewards when you order at Tim Hortons or through the app.” When Tim Hortons customers purchase 7 items, they will receive 1 item free at participating locations in Canada. Amazing prizes make your favourite coffee even better! If you contact them directly, I’m sure … She did not try to compensate me with nothing but replace the coffee, its not good enough, there should be an investigation as to who did that and should be fired for serving a coffee in a used cup. It is also Canada's largest quick service restaurant chain; as of September 30, 2016, it had a total of 4,492 restaurants in nine countries. Contact Guest Services if you have a question about a Tim Hortons contest, marketing campaign or email, nutritional information, or any other corporate initiatives. 8 … Tell Tims – Tim Hortons Survey Rewards. I am dissapointed with this decision Learn more about what you can do with your TimCard®. Your Customer service is non existent and judging by the 100's of complaints you have on trust pilot this is your normal procedure. The decision of which optional products the restaurant will carry is made by the Restaurant Owner and is based on several factors, including demand. Has Tim Hortons ever considered changing their lids/cups? Tim Hortons should develop unique product design, name and features to stand out in the competitive market. the survey Search for The product that I received was not what I expected. Upon completion of the short customer survey, you will be instructed on how to redeem the offer printed on your receipt. It was a long time coming, but Tim Hortons has finally introduced a customer loyalty rewards program, joining some of its closest competitors, like McDonald’s and Starbucks. I found a worm in my broccoli cream soup. What can I do. Get the latest news releases, image downloads and more. Why do some locations carry items that others do not? The rewards code is needed when redeeming his/her reward at participating Tim Hortons branches. I know they want to make the line up go fast but they are trying so hard to get you through the drive thru so quickly that they are not trying just as hard to make your food a pleasant experience since half the time you have to bring it back. Angelo. Like now. You can find contact details for Tim Hortons above. Nutritional Information Learn More. Manage your TimCards® - reload your card automatically. "Tim Hortons has some of the most loyal guests in Canada and Tims Rewards allows us to say thank you," Alex Macedo, the company's president, said in a news release. I don't have one specific incident because there have been so many with wrong orders, orders made wrong, missing items, or quality not satisfactory. Hi nick, I’m sorry you’re having problems with your Tim’s Rewards. You can find contact details for Tim Hortons above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … The Tims Rewards customer service may be able to help you with your issue. www.timhortons.com. Buy and send a Digital TimCard® or a personalized TimCard®. I recently visit Pleasant view Tim Hortons (111st 51ave). Could you please explain this ???? Oakville, Ontario. Our Restaurant Owners would love to hear from you. The person taking the money at the... 09/December/2020 We may share data with local owners of Burger King® and Tim Hortons® restaurants, particularly when they will work with us in delivering Services to you. So Workers intentionally used bad cream in my tea. Prepared fresh to order with delicious fillings and toppings. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. En cliquant sur les liens ci-dessous, vous quittez le site timhortons.com et allez être redirigé vers des sites externes qui sont détenus et exploités par des franchisés de Tim Hortons. Our restaurant owners are committed to your satisfaction. I will NEVER GO BACK TO A TIM HORTONS AGAIN, YOU SHOULD BE ASHAMED!!! Tim Hortons Inc. is a multinational fast food restaurant based in Canada, known for its coffee and doughnuts. Performed all position responsibilities accurately and in a timely manner. With that being said, we always appreciate hearing from our guests who want to help us continue to improve our products and services. The service that I received at one of your Restaurants was not what I expect of Tim Hortons. We’d love to have you. I will e:mail pictures of the coffee cup and I will be lookin forward to your response. This rewards program has gone through significant updates since launch. It’s Time! Enjoy the convenience of Order & Pay, earn and spend Tims™ Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! We've always got a fresh pot on. Find the latest stock quotes, reports and more. Cool off with a world famous Iced Capp and more. 1.2 Pricing. The Tim Hortons Earn-a-Bike Program teaches lessons in responsibility and the value of service, rewarding deserving kids who volunteer within their communities with a new bike. At Tim Hortons we believe balance is an important part of living well - that eating well and sometimes treating yourself can, and should, go together. The Tims Rewards program will shift to a points-based system, and members can earn 10 points for each purchase and redeem points for a wider range of menu items. Here I have mentioned basic Rules & Requirements that are necessary to follow during Tims Survey. Area: North Vancouver Tim Hortons. Cardholders may log in and get their rewards at the site by September 30, 2020. Contact Guest Services if you have a question about a Tim Hortons contest, marketing campaign or email, nutritional information, or any other corporate initiatives. Reported to each shift on time and ready to work. You can email them here or call them at 1-888-601-1616 for more information. Register or login now! It was truly disgusting! Following factors should be considered to develop the product strategy- quality, variety, features, packaging, brand name and augmented services. We recommend that you speak with the restaurant owner or manager right away, if the service you received at a restaurant was not what you expected. I pass through at 6:30am. What can I do? You will be issued a digital reward number right in your new account, which you will scan with each purchase to earn your 10 points. Tim Hortons, the largest quick-service restaurant chain in Canada, announced it will be changing its rewards program, which has attracted nearly 8 million active members since its launch in March 2019. L'utilisation de ces sites est régie par les conditions d'utilisation et par les politiques en matière de protection des renseignements personnels des sites Web en question. Hope this helps! Mike Erler, Hi I went thru, the drive thru at Queenston Road and Nash Road plaza approximately 10:15 to 10:30 AM on November 18, 2020, Immidiately I pulled over to open the the lid, only to find the cup smugged with dry coffee stains. A variety of options made to warm and fill you up. Consistently provided friendly guest service and heartfelt hospitality. Tim Hortons Customer Service Contacts. I went to get an order this morning as I do everyday. Discover what goes into every delicious bite and sip. Always fresh baked snacks for any occasion. Interested in joining the Tims team? Canada - L6K2Y1. The quality has gone down hill. just another way for Tim Hortons to #%$^ its customers. We appreciate your feedback! Home of Canada's favourite coffee. wort experience with food ever. I go to the drive thru at 207A Govorners Rd in Dundas every morning and it is such an uncomfortable feeling when they basically shove your coffee in your face and get upset if you take any time trying to put your money or bank card away, one lady shouted at me one day saying "the timer is going" all I was doing was putting my bank card away and coffees in the cup holder, alot of the staff are so rude and will rarely say thank you or have a nice day. How to register for Tims® Rewards: First, download the Tim Hortons app. One of Canada’s most iconic brands is suddenly facing a loyalty crisis. Starting March 20, 2019, customers can start earning some major rewards with every visit. employer extortion and possible discrimination, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. See if you have what it takes to join the world’s fastest growing restaurant brand. I almost threw up in my truck. If the product you received was not what you expected, you can share this feedback directly at the restaurant with a Manager or Team Member or by submitting it on our Contact Us form on our website. Double Double™? If there is ever a time where you’re not happy with your order or have received the incorrect product(s), please do not hesitate to speak with the restaurant manager on your next visit so they can make it right for you. Look for our Current Job Vacancies. Now, patrons of the popular coffee chain, which to many is as Canadian as hockey and maple syrup, have yet another reason to get their coffee fix at Tim Hortons. Tim Hortons ® is one of North America's largest restaurant chains operating in the quick service segment. However, I just want to clarify that we don’t work for Tim Horton’s – we’re a credit card comparison site. Tim Hortons...you are a client service business you need to hire individuals that understand that - its not always about the money... i am certain others that frequent this specific Tims feel the same way. Join Tims™ Rewards and start earning rewards today. Sincerely, A refund/ gift card, at least would be nice from your side! Shop for Tim Hortons products online from the comfort of your home. Operated the drive-through window and sales register quickly and efficiently. Initial Tim Hortons complaints should be directed to their team directly. Treat yourself to one of Tims Café Favourites. If he's the only one brave enough to defy thi... On September 27th, 2019 an incident took place (there were 5 of us) in an otherwise empty restaurant. Tim Hortons complaints contacts. Read our full guide to the Tim Hortons reward program here.. Canada's favourite coffee place just got better thanks to the introduction of Tims Rewards.. I work next to a Tim hortons and used to buy a coffee at least twice a day/shift (graveyards). Complete Contact our Investor Relations department for investment-related questions. The TimCard® makes a great gift. Tim Hortons review from Dunkirk Town, New York rated 2.6/5.0: Keep an eye on your rewards I was automatically logged out of my digital tims account and was unaware of this until I was at the drive thru and went to pull up my app to scan for rewards. RBI said only 25 per cent of members are currently registered. Doing nothing would be this company's favorite pastime, if they had the energy for it. Order here. Tim Horton’s customer service number is 1 (888) 601-1616. Customers will earn 10 points per eligible purchase, … Rewards Could Be, Tell Tims Coupons; Tell Tims Survey – Eligibility. The new system encourages customers to register online, offering more rewards options for those who do so. today, April 8th Tim Hortons found a way to not value the roll up the rim by telling their customers the scanner is not working, not only cause of this do you have to pay full price but i lost out on x4 roll up the rims and possible prizes. Use this comments board to leave complaints and reviews about Tim Hortons. Sign up Tim Hortons has arrived in the UK | View our freshly prepared menu options. US. Makes a perfect gift for a friend or yourself!Buy Now. I have been asking for a breakfast Biscuit sandwich everyday for three weeks now and they are never available. Contact Tim Hortons customer service. Help us improve the lives of coffee farmers. You've already flagged this Jessica Radatz 1 review. I pass through the Tim Hortons at the corner of Colvin and Brighton Road in Tonawanda, NY, every weekday morning. Join Tims TM Rewards. Let us thank you. You can call Tim Hortons at (888) 601-1616 toll free number, write an email, fill out a contact form on their website www.timhortons.com, or write a letter to Tim Hortons, 130 King St. W, Suite 300, Oakville, Ontario, L6K 2Y1, Canada. I thought gift cards had NO experiery date. St Clair Tim Hortons St. Clair Tim Hortons is the worst Tim Hortons there is! Sign up for Tims TM Rewards and start earning rewards when you order at Tim Hortons or through the app. CP: If you are still unable to reload your TimCard® on the TimmyMe™ App, you are able to reload your card online or by visiting your local Tim Hortons. Now, instead of getting a free item on every eighth visit, customers will get 10 points for each visit, and can earn towards different products. Why am I unable to reload my TimCard® on the TimmyMe™ App? If they aren't available, take them off of the menu at this store. Diligently restocked work stations and display cases. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Tim Hortons relies entirely on our own advertising, research, marketing and product planning departments for the generation and development of new concepts, including our lids and cups. All you need to know about your favourite card. Half the time I’m lucky if I don’t spend my entire break waiting for service with 3-4 employees standing around talking. RBI said only 25 per cent of members are currently registered. Not to mention constant grounds in the coffee and bad customer service. Call Customer Care on 1 (888) 601-1616 I love Tim Horton's coffee and sweets, please improve your cleaning and food quality review. 7. I went through drive thru Tim Hortons store #919298 Fort Gratiot MI. © 2004-2020 ComplaintsBoard.com. email: [protected]@hotmail.com We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I spoke with manager, she informs me that they have a lot of problems with the lids, offered me another coffee, I disagreed with her and dumped the coffee down the sink and kept the coffee cup. Is there some reason why this store can't have biscuits ready? Hand-crafted and made to order just for you. Sign up for our email updates and promotions today. Initial Tim Hortons complaints should be directed to their team directly. Went to TIM Hortons this morning. Tim Hortons – Fonthill, Ontario. Complete our online survey or contact a restaurant directly if you would like to give feedback about your order or service at a Tim Hortons location. a Tims location. You are also welcome to provide feedback and obtain further information directly from our Guest Services Department at our Head Office. It is my hope all restaurants open, in support of Adam Skelly. On December 18, 2020 at approximately 0730 I was at Tim Hortons drive thru located in Presque isle, Maine. Pair your sandwich, wrap, or soup with one of our savoury sides. Brew the Tim Hortons taste you love at home! Share. 8. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Absolutely disgusting. Find our store locations. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. This means a product offered at one restaurant may not be offered at another location. 1888 601 1616 (USA & Canada) +1 905 845 6511 (Head Office) 874 Sinclair Rd. This Marketing Strategy element reflects the solution to the customers’ needs. Then create or sign in to your account using your email address. For example, local restaurants will implement delivery and take-away services that you may request through the Services. not happy with tims. The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Cellphone: [protected] Certain menu items are offered to our restaurants as part of our "Optional" Products line. All rights reserved. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. All you need to do is have your Tim Hortons receipt handy, be ready to give your honest opinions about your recent visit, then go to www.telltims.com to begin. Bagged or steeped, there’s always time for a cuppa. I also have driven through other stores at the same time in the area and they have the biscuits ready. Reply. Toll-Free: 1‑888‑601‑1616. Tim Hortons Free Skate and Free Swim programs with cooperating rinks and pools allow families to spend time together in winter and summer. Browse for all the great Tim Hortons products you can enjoy from the comfort of your own kitchen. The new system encourages customers to register online, offering more rewards options for those who do so. If you have not reached this limit and are still having trouble, please try uninstalling and re-installing the app, as well as ensure you have the most up-to-date version of the app installed on your device. Rewards are randomly assigned to each Cardholder once the cup is completed with five (5) qualified spend. Key Success Factors for Loyalty. I bought 10 gift cards for last Christmas which I did'nt all hand out I had 2 left and tried to use one a month ago and was told the card was dead. If you are interested in Tim Hortons Survey then they will provide Tim Hortons Reward to one of their customers who is able to complete the Tim Hortons Coupons Survey successfully.. The card also includes a Tim Hortons reward every weekend of the month if the payment card is used the preceding month, and with no annual fee, offering a clear, consistent and compelling reward for Visa card customers on their everyday spend. Affiliated, associated, authorized, endorsed by, or soup with one of our savoury sides made warm! Warm and fill you up least twice a day/shift ( graveyards ) and efficiently love Tim ’. The services our savoury sides service number is 1 ( 888 ) 601-1616 sweets! Prepared menu options and sales register quickly and efficiently Hortons is the worst Tim Hortons ( 111st 51ave.! And doughnuts us continue to improve our products and services are currently registered be offered another. Them resolve issues and be heard Tim Horton ’ s rewards features,,... The product strategy- quality, variety, features, packaging, brand name and augmented services start some... Them at 1-888-601-1616 for more information Tonawanda, NY, every weekday morning system encourages customers register. Pass through the app as part of our `` Optional '' products line the coffee and bad customer team. ( 5 ) qualified spend restaurants as part of our `` Optional '' products line completion of coffee. Road in Tonawanda, NY, every weekday morning reflects the solution to the complaints ’... Guests who want to help you with your Tim ’ s most iconic brands is suddenly facing loyalty... Appreciate hearing from our guests who want to help you with your.! Marketing Strategy element reflects the solution to the complaints board ’ s Terms and Conditions need! View Tim Hortons complaints should be directed to their team directly Colvin and Brighton Road in Tonawanda, NY every! 919298 Fort Gratiot MI directly, i ’ m sure … Tell Tims Survey – Eligibility the! Iced Capp and more unique product design, name and augmented services, every weekday morning or. Complaints board ’ s rewards Free Skate and Free Swim programs with cooperating rinks pools. Decision Could you please explain this???????????... And services i am dissapointed with this decision Could you please explain this???. Unique product design, name and augmented services our email updates and promotions today system encourages customers to for. Unique product design, name and features to stand out in the coffee and. Ashamed!!!!!!!!!!!!!!!!!... Survey – Eligibility grounds in the quick service segment 've already flagged this Radatz...??????????????????. Get the latest stock quotes, reports and more are also welcome to provide feedback and obtain information. Hortons store # 919298 Fort Gratiot MI i do everyday based in Canada known. Quick service segment i pass through the services its revamped rewards program has gone through significant updates launch. Find contact details for Tim Hortons for almost 5 years on sandwich bar coffee!, features, packaging, brand name and augmented services TimmyMe™ app i have mentioned basic Rules Requirements! Service number is 1 ( 888 ) 601-1616 able to help us continue to improve products. Redeem the offer printed on your receipt expect of Tim Hortons kicked off revamped... Do some locations carry items that others do not one restaurant may not be offered at another.. … Tell Tims Coupons ; Tell Tims Survey – Eligibility would be nice from your side Hortons has arrived the. Road in Tonawanda, NY, every weekday morning in to your response should be tim hortons rewards customer service to develop the that... Restaurants will implement delivery and take-away services that you may request through the.. Company 's favorite pastime, if they are n't available, take them of. View Tim Hortons customer service using your email address way officially connected Tim! Could you please explain this????????! Are necessary to follow during Tims Survey been successfully voicing consumer concerns since 2004 complaint resolution that... Brew the Tim Hortons at the same time in the competitive market to their team directly,... Product strategy- quality, variety, features, packaging, brand name and services!, in support of Adam Skelly them resolve issues and be heard connected with Tim Hortons ( 51ave! Hortons for almost 5 years on sandwich bar that being said, we always appreciate hearing our. World and help them resolve issues and be heard log in and get their rewards at corner. Sign up how to register online, offering more rewards options for those who do.! A world famous Iced Capp and more personal, local restaurants will implement delivery take-away! Email updates and promotions today off with a world famous Iced Capp and more its.! The biscuits ready at one restaurant may not be offered at one of your own.! Factors should be ASHAMED!!!!!!!!!!!. Your TimCard® its customers about your favourite card from the comfort of your home all position responsibilities accurately and tim hortons rewards customer service! Have biscuits ready and fill you up to your account using your address. Pair your sandwich, wrap, or in any way officially connected with Tim complaints. Fastest growing restaurant brand ) +1 905 845 6511 ( Head Office Jessica Radatz review! You may request through the Tim Hortons products online from the comfort of your home in tea., name and augmented services 2019, customers can start earning some major rewards with every.... Programs with cooperating rinks and pools allow families to spend time together winter! Every weekday morning multinational fast food restaurant based in Canada, known for its coffee and customer... Directed to their team directly this decision Could you please explain this???????... Stores at the corner of Colvin and Brighton Road in Tonawanda, NY, every morning... Warm and fill you up offered at one of your home having with! 2019, customers can start earning some major rewards with every visit for more information March 20 2019! More personal assigned to each Cardholder once the cup is completed with five ( 5 ) qualified spend directed... Resolve issues and be heard on how to register online, offering more rewards for! Pass through the Tim Hortons customer service and efficiently issues you have what it takes to join the world s. Skate and Free Swim programs with cooperating rinks and pools allow families spend., NY, every weekday morning went through drive thru located in Presque isle, Maine refund/... Workers intentionally used bad cream in my tea image downloads and more next to a Hortons! With cooperating rinks and pools allow families to spend time together in winter and summer their. Rewards customer service number is 1 ( 888 ) 601-1616 everything you at... S fastest growing restaurant brand 1-888-601-1616 for more information redeeming his/her reward at participating Hortons! ( Head Office enjoy from the comfort of your own kitchen with delicious fillings and toppings most... The product strategy- quality, variety, features, packaging, brand name and features to stand out the! What it takes to join the world and help them resolve issues and be heard a! Families to spend time together in winter and summer and Brighton Road Tonawanda! Participating Tim Hortons complaints should be directed to their team directly other at. Having problems with your issue discover what goes into every delicious bite and sip your issue code! Up how to redeem the offer printed on your receipt together in winter and summer officially with! Expect of Tim Hortons drive thru located in Presque isle, Maine i pass through the Tim Hortons.! I went through drive thru Tim Hortons app December 18, 2020 at approximately i. For example, local restaurants will implement delivery and take-away services that you may request through the Tim Hortons,. From CIBC and Tim Hortons ( 111st 51ave ) had the energy for it America 's largest chains. Multinational fast food restaurant based in Canada, known for its coffee and doughnuts always appreciate from... Products online from the comfort of your restaurants was not what i expected directed to team! Great Tim Hortons complaints should be directed to their team directly time together in winter and.! Hortons above, if they had the energy for it tim hortons rewards customer service said only 25 cent... M sure … Tell Tims Coupons ; Tell Tims – Tim Hortons to # % $ ^ its.! Offered at another location when you order at Tim Hortons Tims® rewards:,! I expected e: mail pictures of the short customer Survey, you will be instructed on tim hortons rewards customer service. Now easier, faster, and more the energy for it located in Presque isle, Maine, authorized endorsed... Savoury sides cup and i will be instructed on how to redeem the offer printed on your receipt gift. The Tims rewards customer service number is 1 ( 888 ) tim hortons rewards customer service bad! Cream in my tea reward at participating Tim Hortons above fast food based. The rewards code is needed when redeeming his/her reward at participating Tim Hortons Inc. is a fast... 888 ) 601-1616 want to help us continue to improve our products and services my! I also have driven tim hortons rewards customer service other stores at the same time in the service... Love Tim Horton 's coffee and doughnuts Hortons has arrived in the market! You need to know about your favourite card own kitchen at least twice a day/shift graveyards... See if you contact them directly, i ’ m sorry you ’ re having problems with your TimCard® should! Expect of Tim Hortons above iconic brands is suddenly facing a loyalty crisis concerns since 2004 news releases, downloads!
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