And the vacuum cleaner stank. Even his tutor has waded in with no luck. After raising the abhorrent incidents with the Unite Students Customer Service Team, I received appalling insolent maltreatment by two members of staff named Chelsea Collins and Orieta Ruda. Their possessions were still in the flat and it was obvious it hadn't been cleaned in the intervening 6 months.Although centrally located there is a homeless hostel a short distance from the accomodation with alcoholics and beggars in the area at all times of the day and night.The building has a courtyard which they have banned the use of because of Covid? That´s the reason why I needed to find a different place, which turned out to be Unite Students, King Street Exchange. Company Overview FAQ. "No problem" I thought and I cleared the drain.Then one of our ovens didn't work. And just this morning my hot water failed. Unite house is perfectly located, close to the centre and uni. When my flat had to self isolate we had to order food to the flat and the staff at reception were always so rude to us when we called to ask them to bring it up as if it’s not in their job description! Making a very long story short, due to mental health reasons, I withdrew from university and was told I can end my contract if I provide evidence. None of the bad reviews written here come as a surprise. I had planned to stay with Liberty Living in Linksfield again (check out my review here), however they were already fully booked when I tried to re-book. They have deflected my request for cancellation emails, given late to no responses, wasted my time by having me attach proof for cancellation and then have given me no response addressing the situation. The flat was in a good location, cheap, and had a spacious kitchen but was very cold and the cleaner advertised on the website stopped showing up. Find Unite Students in Liverpool, L7. RESOLVED: UNITE STUDENTS IS KIND HEART. Pros I worked as a summer receptionist at Unite Students in summer 2019. Never again. Left my room by the end of March. Down with the staff with no conscience!Here, I appeal to everyone that has experienced anything disgusting committed by the notoriously evil company and has seen this comment by luck, to directly lodge a formal effective complaint to Citizens Advice, who will impartially help you by informing Trading Standards, the legal organisation that can regulate, discipline them and put things right. I’m not surprised students mental health is deteriorating when it feels like a prison! I will fight these evils to the bitter end until seeing their retribution. And one freezer broke. I would urge all students who wish to leave or in fact are paying for a room that is uninhabitable or have never taken up the room to seek advice from trading standards/citizens advice/solicitor. 109 Salaries. A lot of chat but no action -we are at our wits end. No stars!!! Terrible accommodation and I can't wait to move out in a few months. Worst accommodation I have ever stayed in!!! Unite Students - Moonraker Point Ticket Price, Hours, Address and Reviews UNITESTUDENT is righteous and of high moral ground. "No problem" I thought and I cleared the drain.Then one of our ovens didn't work. They did really help students in time of COVID!! And one freezer broke. Definitely Recommend! The customer service is abysmal, I have been trying to cancel my accommodation contract for months now on the basis of extenuating circumstances, I haven’t even stepped foot in this accommodation for the whole year. I hope no one ever has to go through my experience. The one I am going to talk about is == Woodland court == near caledonian road station , London. Such a criminal business definitely deserves poetic justice. I have several complaints about my experience at Station Court in South Tottenham, and have been urgently trying to get through to customer services about this for over 2 weeks now. I arrived at Sugarhouse Close in Edinburgh in September to find the room allocated was nothing like the showroom shown. Wish I could give no stars at all. Legal advice is being sought. Jobs; Companies; Salaries; Interviews; Search. Reviews take into account everything from value for money, hall management, cleaning services, social experience & wifi. They have now decided to reply to the emails that it's too late and he needs to find so eone to rent his room. Definitely would not recommend. Thousands of £ wasted. Everything is a zero. Read 51 verified reviews from real guests of Unite Students - SLH in London, rated 7.9 out of 10 by Booking.com guests. Find a businesses trust across multiple review sites with a quick glance. It's all about money money money! 0/10 would not recommend. Not many companies are helping their customers when talking about money. Will not send my daughter back there. Never go with this awful company, they've made life so much more difficult than need be. Devil in humanity, go to Hell!!! their students in line with their strategic plans • Ensuring that Unite and the students living with us bring positive benefits to their local community and encouraging integration between the community and students • Offering our employees meaningful, challenging and rewarding careers • Delivering sustainable, growing cash flows SEE IT THROUGH AND YOU ARE SURE TO WIN THE JUSTICE. Overview Overview. Absolutely appalling company! Fantastic environment, great people and really look after staff. Pros I worked as a summer receptionist at Unite Students in summer 2019. Some students have been able to get their money back but not without a fight. I really enjoyed how much trust they put in us to work independently, which made the work feel more rewarding. No actions have been taken to even solve this! (Original post by UNITE Student Accommodation) Hi bmqib, Thanks for your questions. They did really help students in time of COVID!!! Urged us to come to university knowing it would cause a second wave forcing us to lockdown while their happy with all our money in their pockets...I'm in liverpool where they have hired a security company to boss us about like 5 year olds in our own homes. No stars!!! I have felt incredibly unsafe from COVID for the entirety of my stay. UNVERIFIED Business - See the SafeBuy™ Universal Rating for Unite Students - unite-students.com via Safebuy.org.uk. Not many companies are helping their customers when talking about money. Nothing in the government regulations states that the use of outdoor spaces should be banned?Also I would mention that between being given a written quote and actually booking the room (which was days apart) they increased the price by £5 per week due to the "alleged demand". Definitely would not recommend. They are a callous company, only interested in making money. The one I am going to talk about is == Woodland court == near caledonian road station , London. Do not use this company! When I went to reception to ask about why I have had no acknowledgement of my emails from them, I was told to simply try emailing again or phone the number on the website, which takes an absolute age to get through to. They are the sickest scum I have ever seen while always barefaced pretending to be just, kind and professional though. Meanwhile his mental health has deteriorated. Shame on you, Unite Students! And the vacuum cleaner stank. Wish I could give no stars at all. I booked a studio in April to live in for academic year 2020\21 but they did not let me cancel it even though I couldn't live there due to Covid, they are making me find a replacement tenant AND pay for the studio until I can find one. They don't reply to emails, no form of negotiating to even allow students meet up with payments especially with trying times like this. We have asked multiple times for a room change 0 to join someone else's social bubble and been fobbed off since sept. They have taken my money and been very unhelpful throughout everything. SEE IT THROUGH AND YOU ARE SURE TO WIN THE JUSTICE. All communal areas have been shut which is the reason why most people have paid extra to stay here anyway and there is no refund even though all were pretty much paying for now is a bedroom! UNITESTUDENT is righteous and of high moral ground. Students do not need this crap, especially during these horrendous times! Customer service response is 0. Engaged Employer. They don't reply to emails, no form of negotiating to even allow students meet up with payments especially with trying times like this. Had some problems rebooking over the summer, Unite staff made this incredibly stressful for me. Quite honestly I feel as if I am being held hostage by this company. When I went to reception to ask about why I have had no acknowledgement of my emails from them, I was told to simply try emailing again or phone the number on the website, which takes an absolute age to get through to. I am having the same issue (did not reply to my email in August, 2020, kept the room even when I told them I am not going to Glasgow and now charging me for 4 months which is almost 2000 pounds) as many other students with this company. I have sent them multiple emails and have not heard a single thing back from them. Finally had to cancel my room due to coronavirus restrictions and they've kept a chunk of the money I paid - despite promising cashback for the two weeks I wasn't at uni, they have now charged me for those two weeks because "As you cancelled your agreement, the flexi tenancy promotion no longer applied". The flat was in a good location, cheap, and had a spacious kitchen but was very cold and the cleaner advertised on the website stopped showing up. They claim its to keep us safe but in reality it's not far off from jail. Such a criminal business definitely deserves poetic justice. Definitely Recommend! Legal advice is being sought. Never go with this awful company, they've made life so much more difficult than need be. They have now decided to reply to the emails that it's too late and he needs to find so eone to rent his room. My son has been in Unite accommodation since Sept. His flat has been empty apart from him and thus due to COVID he has been extremely isolated. Customer service response is 0. We have asked multiple times for a room change 0 to join someone else's social bubble and been fobbed off since sept. UNITE student accommodation Pros: Nice furniture, 3/4 bed, independent living. Urged us to come to university knowing it would cause a second wave forcing us to lockdown while their happy with all our money in their pockets...I'm in liverpool where they have hired a security company to boss us about like 5 year olds in our own homes. Never respond to complaints and poor facilities qualities, such as always-disconnecting laundry machines, noisy water-pipes. Do not use this company! 94 Unite Group reviews. They claim its to keep us safe but in reality it's not far off from jail. Staff receive bonuses on profit margins so are very motivated to keep sales. www.unite-students.com Visit this website www.unite-students.com. Had I known it was unite (not liberty) I would not have booked for my son. Join the 130 people who’ve already reviewed Unite Students. They are the sickest scum I have ever seen while always barefaced pretending to be just, kind and professional though. During my stay in Pacific Court, Unite Students, I was tortured by incessant noise, intolerable hygiene and other numerous blatant offences and harassments from my roommates. I am disgusted, I’m paying 9000+ for accommodation I’ll never be in. We contacted the bank and made sure it wouldn't go out again and to cancel their attempts at direct debit. Felt like nobody wanted to help us. Reviews take into account everything from value for money, hall management, cleaning services, social experience & wifi. Even his tutor has waded in with no luck. I hope no one ever has to go through my experience. I am having the same issue (did not reply to my email in August, 2020, kept the room even when I told them I am not going to Glasgow and now charging me for 4 months which is almost 2000 pounds) as many other students with this company. No regards to students and their financial situation. Shame on you, Unite Students! But they DID show me this! They did really help students in time of COVID!! “AWFUL service Unite Student, woodland court , london” Written on: 06/07/2011. They adapted to us working from home in a short period and have given us every chance to share worries about the future and returning to work! I really need to leave this accommodation due to a change in my circumstances, and think it is very unreasonable and unrealistic of them to expect students to be able to find a replacement student this year, seeing as 99% of learning is online. Travel Ban: if there is a travel ban either in the student’s country of origin, or in the UK, preventing students from traveling as planned: students affected by the ban can contact Unite Students or the agency who helped with the booking. Is there any organisation who can support or is there a legal way to solve this? Quite honestly I feel as if I am being held hostage by this company. 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