by Felicien | Oct 30, 2019 | Education
Tips for Avoiding and Reporting Facebook Identity Theft
Financial fraud and access to confidential business data rank among scammers’ reasons for setting up fake profiles in Facebook identity theft schemes.
Right now, hundreds of people could be viewing your photos on Facebook — on an account that doesn’t belong to you. In recent years, Facebook identity theft has become a significant problem, leaving victims struggling to reclaim their rightful identities on the social media platform. What do you need to know, and how can you protect yourself?
Reasons Behind Facebook Identity Theft
Imagine receiving a sudden flurry of messages from friends and family members alerting you that someone is posing as you. After the initial shock, you might wonder why an individual would go to the trouble of setting up a fake profile that uses your name and other identifying details.
As banks and other financial institutions have become better at spotting fake identities, scammers have turned to using the identities of real people for a variety of purposes, including opening lines of credit and draining bank accounts. Setting up a Facebook profile can be one step in establishing ownership of an identity — especially if the scammer can manage to get the real identity owner locked out of their account in the process.
How Can Your Job Make You a Target?
In addition to financial fraud, prospective scammers often have another goal in mind when they target specific individuals: access. Facebook identity thieves may target people in certain jobs — including CEOs, IT directors and human resources managers — because of their valuable access to data, people and financial resources.
By posing as a key executive in an organization, an identity thief may hit the jackpot by gaining access to computer systems that hold confidential customer data, employee Social Security and bank account numbers, or proprietary information. Scammers may set up a fake profile in your name as part of a social-engineering scheme designed to persuade your Facebook contacts to turn over information or access.
Steps for Preventing Facebook Fraud
To help lock down your Facebook account and prevent identity theft, consider adjusting your privacy settings to control who can view your photos and posts. Allowing everyone — or even friends of your friends — to see your information can make you vulnerable to identity theft.
Avoid accepting friend requests from unfamiliar people, and use caution when posting photos; think twice before posting images that include your driver’s license or other documents with identifying information. In addition, consider setting your profile to unsearchable.
What if someone has stolen your identity on Facebook? If you receive a friend request from someone who already is on your friends list, you may be the victim of identity theft. You should take immediate action by reporting the suspect profile if you discover that someone is using your name, photo or other identifying details. In the event that an impostor reports your account as fraudulent and has you blocked, you may need to ask a friend to report the incident for you.
by Felicien | Oct 30, 2019 | Education
Happy Halloween!
What better time than now to tell some scary stories?
Ok, so they’re not “scary stories” per se, but facts that will alarm AND spook you.
A cyber-attack happens every 39 seconds.
Over 75% of the healthcare industry was infected with malware last year.
Human error accounts for 95% of ALL breaches that happen.
Over 77% of companies don’t have a cybersecurity incident response plan.
Here’s Your Special Halloween Treat
Take action to protect against cybercrime. Hit the reply button to schedule your free cybersecurity consultation with us.
In the meantime, have fun this year, whether you’re taking the kids out trick-or-treating or heading to a few parties.
Have a great day!
by Felicien | Oct 25, 2019 | Education
Unblock Geo-Restricted App Store or iTunes Content in a Few Clicks
Discover how to quickly gain access to geoblocked apps via the App Store or iTunes with a few simple clicks whether you’re on on an iPhone, iPad, Mac or PC.
Apple’s App Store and iTunes apps give you access to thousands of great games, utilities and social connections. But there are thousands more you can never access due to geographic restrictions.
Why Are Certain Apps Blocked?
Location-based restrictions, known as geoblocking, are actions taken by companies or government regulators. They restrict access to content, including App Store apps, based on your location. You can experience these issues on sites such as YouTube or platforms such as Netflix, where certain content is unavailable to certain users, often due to licensing issues or other legal issues.
Geoblocking is usually done by tracking the unique identifiers known as Internet Protocol (IP) addresses. Any request you make to a site or app includes your IP address so the pinged computer knows where to send the requested content. IP addresses are allocated to internet service providers (ISPs) to distribute to their customers and reflect the geographic location of the computer, smartphone or another connected device.
Why Unblock Geoblocked Content?
There are many valid reasons for wanting to access geoblocked content. You may be visiting or living in another country and want to connect with content and functionality unique to your country. Maybe you need to access content that is only available via an app that is restricted at your current location. You might want to compare content presented on different versions of an app.
No matter what the reason, geoblocking can cause frustration for those wanting to access something they can’t connect to. Fortunately, there are some easy ways to unlock this content.
How Do I Unlock Geoblocked Content?
Here’s a step-by-step guide to unlocking iTunes and App Store content in another country. No matter which method you use, be sure to cancel any subscriptions to Apple Music, iTunes Match and other apps associated with your Apple ID.
On an iPhone or iPad
Open Settings > [Your Username]
Click on iTunes & App Store
Tap on your Apple ID. Authenticate if asked
Click on View Apple ID
Select Country/Region
Select Change Country/Region
Choose a new country, click on Next
Accept the Terms and Conditions
Enter your payment method
On a Mac or PC
Open iTunes
Click on Account > View My Account
Sign in using your Apple ID
Press Enter or click on View Account
On the Account Information page, click on Change Country or Region
Click Agree to the terms and conditions
Enter a new payment method
Click Continue
From your Apple ID profile
Log on to your Apple ID account profile
Scroll to Account
Tap on Country/Region
Choose your new country or region. Click Continue when asked to confirm your new selection
Does Unblocking Content Allow Access to All Apps?
The method described above only works for free apps available for iOS devices. If you want to access paid apps, you’ll need to enter a payment method — and billing address – for the country
Switching from one country identity to another on iTunes or the App Store is complex, but can be done, by following these steps:
Open App Store > Apple ID
Click on Sign Out
Open Settings/General
Click on Language & Region
Select Region
Select a new country or region and create a new account by finding an app you want to download in the new country
Tap on the app. If a screen pops up that the item is not available, click on Change Store
Go to the app listing and tap Get > Install
Click Create New Apple ID
Select the new country or region and complete the Apple ID creation steps
Select None under Billing
Switching between stores is now possible by signing out of one iTunes or App Store account and signing back in via another
Accessing content in other countries can be critical for many users. With a few taps, you can open up a world of opportunities.
by Felicien | Oct 24, 2019 | Education
MSP Customer Communication Leads to Deeper Long-Term Retention
Discover why it’s important that your managed services provider develops a regular communications schedule with each customer and what messages to convey.
Managed services providers (MSPs) know that customer retention is a critical element of business success.
Communicating with your MSP customers is a must. But knowing how, when and what to communicate makes a difference.
How Frequently Should We Communicate with MSP Customers?
The frequency of communication is as much an art as it is a science. There may be some customers, especially those who are new, in the midst of a major project or in the throes of strategic planning, when more frequent contact and communication is necessary.
Face-to-face communication is the most effective means of communication, allowing for both a better give-and-take and a clearer interpretation of body language.
Ideally, you’ll schedule at least monthly in-person communication with your customers, meeting both with principals and other employees to understand what’s working and what could be improved. This communication, which includes a healthy dose of active listening, helps your customers feel heard, valued and respected, even if it’s an informal conversation over coffee and doughnuts.
What Brings Value to MSP Customer Communications?
Your customers look to you as more than a service provider. You’re also a valued advisor. You want your communications to have several elements that can bring value to your customers and how they perceive their relationship with you. These do not need to be a sales pitch, and usually should not be, but rather opportunities to demonstrate your expertise and insights, including:
Identifying solutions before you’re asked. If your client has, for example, recently had several cyberattack attempts that were the result of phishing attempts, you may want to suggest a heightened approach to employee education, including campaigns that test their responses to sample attack emails.
Looking forward. You want to provide insights on technology trends, emerging solutions and challenges, whether it’s a new version of software, regulatory changes affecting their business or the sunsetting of an operating system. Providing information that helps the customer consider the possibilities is a compelling way to demonstrate your value. These conversations can often unearth concerns and priorities that previously were not expressed.
Find synergies and partners. Look for connections and introductions you can make among your customers. You can also identify opportunities for partnerships or bartering opportunities, such as working with a printing company client to produce signage and business cards in exchange for a discount on provided IT services.
Value-added conversations that help your customers think in new ways are a powerful way of deepening customer relationships.
What Points Are Worth Repeating to MSP Customers?
One of the greatest outcomes of better customer communication is the opportunity to reinforce high-value and valuable services that are already being used or possible. Your communication should regularly reinforce some of the core values of working with a managed services provider. Driving these points home helps to make renewals, upgrades and the purchase of new services much easier.
Those key points are small reminders of why it makes sense for your customers to work with you, including:
Cost savings. Produce and walk your customers through how their managed services are reducing costs through improved efficiency, fewer downtime costs, lower operational costs for data centers and reduced internal IT staffing
Predictable costs. Customers need to be reminded that a fixed monthly cost for a range of IT services — help desk, vendor management, storage, disaster recovery, cloud hosting and security — means more budget certainty and fewer unanticipated technology expenses.
Less downtime. MSPs should tout their reliability and the high levels of uptime for services and systems. While these may be contractually mandated, it’s still an effective reminder of how committed your company is to their business operability levels.
Insurance. People and businesses purchase insurance to protect what matters most. That’s one way to frame managed services: insurance for your most critical systems, operations, processes and data.
A strategic approach to customer communications pays major dividends with regular, trusted and valued discussions.
by Felicien | Oct 22, 2019 | Education
Now may be a good time to invite in cybersecurity specialists to evaluate your system and recommend ways to avoid cyber threats in 2020.
Techradar gurus predict that 2020 cyber threats will look a lot like the cast of characters responsible for many of the breaches that have occurred over the past few years. Here’s what to avoid in the coming year:
Email fraud
Ransomware attacks
More attacks on cloud environments
What Email Vulnerabilities Will Be Exploited?
Email remains a major entry point for hackers. Credential theft, business email compromise and malware are likely to thwart the efforts of countless network administrators. Here are the areas that are most vulnerable to attack and what to do about it:
Credential theft is the most effective way to gain access to secured databases. Targeted and mass-mailed attacks are equally effective. It only takes two or three people falling victim to attacks to pave the way for additional phishing emails disguised as trusted senders. It’s important to find out if your company can identify compromised credentials and block phishing emails.
Business email compromise is sometimes an advanced form of credential theft, with attackers posing as known senders. Attackers also insert themselves into email conversations from internal or external sources. They can then modify key data, such as bank routing information. Some companies have lost millions this way. To protect your company, offer user training to show employees how to avoid suspicious emails.
Dropping bots and malware: people still attach documents, such as invoices and shipping notices, to emails. Does your company have controls around email to identify and block malware attachments, disguised as legitimate documents?
Will Ransomware Attacks Continue?
Ransomware incidents account for a third of attacks that have the biggest impact. Ransomware causes considerable disruption from financial losses to systems unavailability. Recovery usually takes 5-10 days, with many weeks of validation and cleanup to follow.
For network admins, ransomware attacks often occur after hours or on weekends. Along with upgrades and patching, you should expect to spend more hours testing solutions that arise, such as firewall updates and advanced security protocols.
What Old Tricks Will Be Targeted at Cloud Environments?
Despite the lightning-fast pace of technology, it seems like old enemies will continue showing up where they’re least wanted. Brute force logins, PowerShell and RDP attacks and credential stuffing are not yet things of the past.
However, the battlefield may well move to the cloud, as more businesses migrate to off-premise data storage and application support. To prepare for this new wave of cyberattacks, ensure that your security team or managed service provider has visibility and control over your SaaS, IaaS and PaaS systems.
With the new year looming, now may be a good time to invite in cybersecurity specialists, who can evaluate your system and recommend ways to improve your network’s security and performance.
