IT requirements are changing rapidly today. Having a secure, reliable network connection is no longer an option when trying to run a business. Up-to-date hardware, software, and security solutions are now essential in your day-to-day operations.
Without ongoing support and service to keep your IT running smoothly, you’re simply wasting your IT dollars, and setting your business up for serious downtime. You’ll be vulnerable to huge repair costs when you’re forced to call in a tech to fix things. In this scenario, just a small problem can quickly become a very costly one.
Smart organizations have moved away from using break-fix services to Managed IT Services – Why? Because they want to stay up and running.
Fortune 500 Companies Were the First to Use Managed IT Services.
As IT systems became more complex, large companies realized that they required certified professionals to be on call 24 hours a day, every day. And, they found that it was more cost effective for them to hire offsite MSPs (Managed Service Providers) to handle their specific IT needs.
In the past, it was prohibitive for smaller companies to use these services. But today, as the MSP movement has grown, companies, no matter what size, can take advantage of the services they provide. MSPs focus on prevention, and dealing with IT issues before they create real problems.
The Problem with Break Fix Service – It’s Expensive!
The break-fix strategy no longer works for businesses today. If you still use this method of IT service, you risk downtime that can literally shut your business down.
With Break-Fix Services:
- A tech typically charges by the hour. This encourages him to focus on billable hours. It doesn’t benefit him if your network runs as it should. You could find yourself repeatedly calling them to help with a problem that never quite gets resolved.
- A minor computer problem can quickly turn into a disaster. This is especially so today with the increase in cybercrime like ransomware. What starts out with just one malicious email, can spread throughout your entire network, locking down your data, and your operations.
- It could take days to repair your network. In the meantime, your employees won’t have access to the data they need to continue working. You’re simply “bleeding money” by the minute.
- Your IT service provider starts charging you after you’ve already lost worktime. Time spent on repairs or updates can add up fast.
- It’s impossible to predict how much to budget for IT services. You can’t know what will happen or how expensive it might be.
The Answer – Managed IT Services
The difference between “break-fix” and Managed IT Services? Break-fix provides on-site repair after a problem is identified, where Managed IT Services provide ongoing maintenance, updates, and support to prevent problems from occurring in the first place. With Managed IT Services, you know that your business technology and data are protected 24/7:
- You can finally focus on running your business and not on IT worries. Your MSP will minimize or eliminate downtime that could hit your bottom line.
- Your IT support can be provided remotely without a tech visiting your office. There will be instances that require in-person care, such as hardware replacement. However, most of what affects your day-to-day operations can be worked on by a remote technician.
- You’ll benefit from a flat-rate payment model, allowing you to budget your IT plan more effectively. You’ll be able to plan for growth far more easily and with greater peace of mind.
- IT maintenance from an MSP is more cost-effective than relying on break-fix solutions, especially when you consider the lost revenue from downtime.
Remote IT support is more cost effective than hiring in-house technicians.
Don’t waste your IT dollars or risk
serious downtime by relying on break-fix services.