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When does my Reduced Fare Breeze Card expire? MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. A MARTA Mobility Service Agent will explain the service and/or mail an application. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Call 404-848-5000 and start your Balance Protection. Cards MUST be turned in immediately for a re-placement at no cost. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). MARTA Mobility. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or https://pass.itsmarta.com/Account/Login. Conditional eligibility (some trips). Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Customers can confirm and cancel future trips through the automated system and the MARTA website. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority A requested trip time may not be available. 4. MARTA Mobility. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Weekday: 4:45 AM - 1 AM; . An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Please tap your Breeze card within 30 days of purchase to activate reload value. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Customer must arrive at work, school or appointment no later than 8:00 AM. 404-848-5826. Benefits and job security are a plus also. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. If you were issued a permanent card, your eligibility expires three years from the date of issue. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Customers must have correct fare immediately upon boarding in order to ride. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Learn more. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Atlanta, GA 30324 Atlanta, GA 30303. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. 2. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Requests to suspend subscription service must be made at least thirty (30) days in advance. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Customers may travel with one companion. Visit our MARTA Mobility page to see the qualifications for this service. Day and time of experience Customers must be ready to depart at their assigned Ready Time. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Claim your pass with the appropriate voucher links above. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Click hereto learn about MARTA's Travel Training Program. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Accessible Services - MARTA University Program. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. This service is designed for customers who can use the fixed route system if an accessible route is available to them. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. MARTA MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. MARTA Police (Emergency) 404-848-4911. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. You willstill have the optionof goingintovoicemail. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The application allows for the following online: If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Mobility Fares - MARTA The assigned Mobility bus is scheduled to arrive during this time. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. *Unlimited rides for consecutive days beginning first day of use. The application allows for the following online: Employees can view and update personal information, submit . Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA http://www.itsmarta.com/ride-with-respect.aspx. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Individuals may forward the completed application in the following ways: Via Mail: The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. 404-848-5389, or mobilitycertification@itsmarta.com, If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. This category is not required once a transit system is 100% accessible. Regular Breeze Cards are not accepted for Mobility certified customers. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. 404-848-5826. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. 5. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. MARTA Mobility. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Customers with inoperative wheelchairs cannot be transported. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) MARTA Passes - Metropolitan Atlanta Rapid Transit Authority Vehicle number and operators name, if applicable Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. MARTA attained the Silver level of recognition for its sustainability efforts. To request an alternative format, please call MARTA during normal business hours at. Customer Service. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. MARTA Mobility Operators are expected to obey the same rules as our customers. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. MARTA Mobility Guide - outsystems.itsmarta.com Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Inconvenience in using the fixed route system is not a basis for eligibility. If the visitors disability is apparent, this documentation is not required. Get to Know MARTA. If customers travel with a PCA, they may travel with one companion in addition to their PCA. 3. to request that an application be mailed or emailed to you. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. CCRs will provide a Ready Time when the trip request is confirmed. Employee Portal - Metropolitan Atlanta Rapid Transit Authority If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!!