Sometimes it seems that the most frustrating problems have the simplest solutions. Service Cloud Specialist Superbadge - 4,5,6,7. I'd try this- Delete the current process. Use the search o. Hello! I got the stages added - its the 'and assign' that's hanging me up. Ensure you set up the routing for Advanced Cases properly. Still stuck? Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Hi fixed it. And of course, I just tested the challenge 4 again and I passed! Leave a comment for the Trailhead Baby! Hi there,I am struglling with sataus update within a macro. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I have created data categories and Subcategories and have activated.But have issue with the above error. In the worst conditions, Ursa Major panels produce ~25% of maximum power. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. hmmm You do not want to enable all of the checkboxes. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Processes. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Glad you solved the problem! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Look at the page layout and enable knowledge. Does anybody have a moment to help? I have the same problem, I have the same problem, could you solve it? All reactions. * Able to be used on a profile level? Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. It is very attractive and impressive. Knowledge Basics for Lightning Experience. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Are you using a Dev org or a playground generate from Trailhead? It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Ensure Agents have access to Knowledge when viewing a Case. Hyatt Place New Taipei City Xinzhuang. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Activate your knowledge groups and sub-groups. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I hope that you feel inspired. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. And I've included milestone tracker in the page layout. Think of this like a Sales Process. where you have opportunity stages associated with the process. Two things try a different merge field for the name. Do you have "Billing Topics" as a top data category with the 2 sub categories? Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Use the search o. Hello! MVNO Providers3. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Health Cloud Superbadge Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Various trademarks held by their respective owners. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. I have both Email to Case and On Demand Service enabled on the Email to Case page. When you start a create a new report, simply click to start with a clean screen. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. You also get personal insight into the life of a Trailhead Baby! Modified 2 years, 1 month ago. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Ensure you select the correct Chart format." Stuck on Superbadge Apex Specialist Step 1? @adityavarma chekuri try to name the support process only "Cloud Technical Team". Ensure Agents have access to Knowledge when viewing a Case". +12,700 Points +300 points. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. You signed in with another tab or window. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Thanks for your advice and help. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. The worst error! Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. After editing the service console, you might have to edit the new profiles. Service Cloud Specialist Superbadge Challenge 6. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. It is reason i m getting this error. But not able to finish this challenge . Theyre such a useful way to remember what needs to be done before you start. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I hope that you feel inspired. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Do share more like this. ", There are two options for email to case. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Rated Accounts by State The record count for state and account rating are automatically added. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. You do not need an overflow assignee, but you will need two queues. Any help! Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. When you start a create a new report, simply click to start with a clean screen. Thanks in advance. Still not sure what Im talking about? THANK YOU! This thing is just hosed and I'm only on #2. Look at the page layout again- there is another item you will need to add. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. stuck in challenge 6 please help. Keep working, great job i believe you should like my post home care specialists. I think it must have taken some time to register that I updated the values or something?!?!? Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Right now he' taking a nap.so I'm off to edit some reports! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. This, like all superbadges, requires a careful read through the instructions prior to any clicking. It was an interesting project, and I wanted to share some lessons learned from . Grief! Wait 24 hours then re-create the process. Have you set up the routing address? I have sent screen shot of my report to rebecca@capstorm.com . Thank you SO MUCH. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I have tried a thousand times with all variationsand the same error keeps coming up. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. hmmm This looks good. This is my current version name. January 07, 2019. donut! for Challenge 7. 3. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. What can I attach to help diagnose what I am still missing? Have a question about this project? Service Cloud Specialist Superbadge Challenge 2 Question Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Add to Trailmix. Grab a pen and paper. I am the Trailhead Baby! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. If you are short on time, start around the 20 minute mark. Thanks, Michal. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Tips for Passing the Service Cloud Specialist Superbadge Service Cloud Specialist Superbadge - Qiita Thanks so much for responding. Test it first by using real email addresses before you hit that button! Service Cloud Specialist Superbadge Challenge 2 Question. Telecom Billing System2. Initial Response milestone- You only need 1 criteria. Luckily, the macros module was very fresh in my mind. advanced apex specialist superbadge solution. Are you sure you want "email to case"? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Could you share a bit more details on what you have done for this step? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. In fact, you need to have better coding style to pass the challenges. Yes you do. The simple things Hey, i'm on challenge 3 and almost done. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? advanced apex specialist superbadge solution
How To Trim A Short Haired Chihuahua, Fox News Lawrence Jones Weight Loss, Trailers For Rent In Morgan City, La, Reggie Brown Snapchat Net Worth, Ex Police Range Rovers For Sale, Articles S