Create an account to follow your favorite communities and start taking part in conversations. Sorry we couldn't be helpful. The tickets will be delivered to the buyer automatically. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Transfer Tickets - AXS Help Center The Rockets App is free to download and available in the App Store or the Google Play Store. When listing tickets, you decide how long your listing will be available for others to buy. And you're done! I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Easy! AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. Are screenshots of the barcode valid for entry? Press J to jump to the feed. For more information, please see our i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. No. Third-Party Resale Tickets: Everything You Need to Know. When its time for the event, they can open the app to show their tickets on their phone. If you do not currently have an AXS account you will be instructed to create one during your purchase. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Stub hub sent my hockey tickets for a las vegas game to axs. If your friend already has an AXS account, the tickets will be transferred instantaneously. When fans have tickets they cant use, they list them for other fans to buy. Its up to the promoter, artist, or team if you can sell tickets or not. Open the App and sign in to see your tickets. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. Transfer tickets to friends (for select events). Sign in or create an AXS account. Customer service all the way to your seat, 2000-2022 StubHub. If you do not currently have an AXS account you will be instructed to create one during your purchase. Theyll also need to get the AXS app. [deleted] 1 yr. ago. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) There has to be some way, right. Now we just want to get rid of them ugh. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. Why did the venue decide to use AXS Mobile ID? Lindsay is the author of this solution article. You should see something to transfer. This is the QR code you will display upon entering the venue. Select the tickets to transfer and enter the recipient's information. When your tickets sell, youll receive an email informing you of the sale. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Getting tickets in your AXS account : StubHub Tickets Seat numbers it lists 13-16 ? Then when it sells and you are paid, you transfer it using the app. Tap the gameyou are attending tap View All to see more games. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. i assume they will try to get me to receive the tickets using axs again. Enter the recipients first name, last name and email address, or select from a list of. When will I receive my tickets? - SeatGeek How do I accept and access tickets sent through AXS? Select the ticket/seat you want to transfer and then enter the recipient's name and email address. AXS Mobile ID Ticketing FAQs | T-Mobile Arena axs allows you to transfer ticket you have bought from within the app. (*If you can't remember your password, tap. On the Review page, click the List Tickets button to finish. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Use the same email you use on StubHub. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? You will enter your community username and new password and done! 2023 Try to contact them on their Twitter account. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Yes. Bought tickets for a group? Can I have multiple tickets on one phone? Yes Updated a few days later TL;DR: Call the merchant that issued the tickets. You've been successfully subscribed - thanks! Select the seats you would like to send. I purchased tickets for a concert back in February. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. Its up to you! We are changing the way you register and sign-in to the StubHub Community. On the review page, click the Transfer button to send the tickets. The event staff will scan this digital barcode to let you and your party into the event. Yep! Nope. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. Did you find it helpful? Thanks! i had the exact same problem. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Tix originally purchased Spring 2020, was postponed until today 7/31/21. All Rights Reserved. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tink Philadelphia Tickets - Union Transfer - Apr 15, 2023 I purchased tickets for a concert back in February. Privacy Policy | Sign into your AXS Account and click Listings. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." I bought two tickets to a New York Islanders game at Nassau Coliseum. AXS Mobile ID allows you to manage . Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. i spent the next 2 hours trying to get the axs app to work and get my tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. The Fox Theater Foundation. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. Browse your upcoming events and tap the ticket icon for the game or event you would. What is AXS Official Resale and where do the tickets come from? What if my guests arrive at different times? There is no fee for transferring seats and you are allowed unlimited transfers. Customer service all the way to your seat, 2000-2022 StubHub. AXS Mobile ID allows for convenience, flexibility and security. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. StubHub told me to call AXS and let them know this was due to the show being postponed. As an event draws closer, venues generate the barcodes for each ticket. i will not book anything on stub hub as a result. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Cookie Notice Theyll also need to get the AXS app. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Many fans find it best to TRANSFER the seats to their guests prior to the event. Most mobile transfer tickets will not be immediately available. AXS FAQs Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. Click the Sell button next to the event in your AXS Account. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. AXS Mobile ID tickets are digital and cannot be printed for venue entry. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Anyone have success getting something similar resolved day of show? When listing tickets, you decide how long your listing will be available for others to buy. They said they would get in contact with the seller and have the tickets transferred over. After the switch, you will enter the email address you use to access the community in order to reset your password. Your guests will need to create an AXS account to receive tickets. Flew in for this show. Ask the Community Contact Support Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Open the App and sign in to see your tickets. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). AXS handles payment and delivery so buyers and sellers never interact with each other. Flew in for this show. When its time for the event, they can open the app to show their tickets on their phone. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Cookie Notice Why did the venue decide to use AXS Mobile ID? OR. it never happened. How do I transfer AXS Mobile ID? I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? It got postponed and now we all cant go. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. If you already have an AXS account, the tickets will be transferred to your account automatically. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. totally rinky dink. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Your tickets will no longer be listed for others to buy. Can I still use a ticket after I have transferred or shared it with someone else? Tickets Not Showing Up In AXS - StubHub Community You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. A Unicorn of a Groupset - New SRAM Force AXS After that, the tickets will be theirs to use with the AXS app. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Tap View to access the barcode and scan in for entry. AXS Mobile ID allows for convenience, flexibility and security. After completing the account information, you may buy, sell or manage any seats in your account. Yes Sorry we couldn't be helpful. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. Its up to you! You may also review your transfers and purchase history at AXS.com. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Even if you call within 48 hours of your event, you will probably get no help at all. Click yes, retract now.And youre done! How far in advance can I access my tickets? Why can't I see my tickets in the App? - AXS Help Centre Step 1: Download and Login into MLB Ballpark App. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Click the Sell button next to the event in your AXS Account. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. The gig has not been cancelled we just chose not to go. How will I know if my transfer was successful? If you see a Sell button next to your tickets in your account, you can sell them! If they already have an AXS account set up the tickets will go in their account automatically. Tickets Not Showing Up In AXS Hello! AXS Mobile ID - FAQ - Fox Theater Can anyone help? Trying to sell/transfer HS tickets on AXS why the hell can they just not send you the tickets in an email, as an option? Help us improve this article with your feedback. The concert is tomorrow. You also have the option of transferring and listing your tickets for sale prior to the event. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Privacy Policy. All rights reserved. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. What are my options here? Its up to the promoter, artist, or team if you can sell tickets or not. On the review page, click the Transfer button to send the tickets. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Also, to make it even more . Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account.
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