All of this was not easy for me. Location: Well, you can take the shuttle to and from the airport. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review davidhall2020, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. That combination is very difficult to find these days. Could not sleep. We were looking for a place near the airport with shuttle service. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi DaniMom, Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! The room and staff were great! I am so sorry that you smelled smoke in your room. The one lady (shorter heavy set dark skin) was extremely rude when asked for basic things (TP and towels). Guests are delighted to find out their stay includes free local phone calls, free wireless Internet, as well as a 49-inch flat screen television that has access to HBO®, ESPN®, CNN®, a microwave, a refrigerator and a coffee maker in every room. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. I tried sleeping on the floor in the shower to be away from the noise. I was in town to see the Royal Rumble. We will address this concern to our management team and we hope to see you again soon. What if I lived in an apartment complex, and had to stay in a hotel due to repairs to my unit or something? Lived in phoenix for many years so know the neighborhood which has completely turned around. Continental breakfast was simple but good. Your comments help us to understand where we most need to improve for our future visitors and for people like yourself, as we hope you will allow us the opportunity to alter your impressions of our establishment in the future. We are excited to learn that we made such a great impression during your recent stay. less, was surprised to find my booking (via booking.com) cancelled because “The system cancelled it”. The motel serves a continental breakfast. Horrible customer service! SureStay Plus Hotel by Best Western Scottsdale North accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. oh god no. Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Tony L, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review formershrink, It is always a pleasure to receive positive feedback! Overall: I gave this place 4 starts because it is cheap and in return you get a large, clean, quiet room. We chose to stay here because of an early flight out of Sky Harbor. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review hollyw123, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review ashalkowski, Thank you very much for the compliments you give to our hotel! Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that After bathing you'd expect to get into bed clean. Pros: 1. breakfast coffee 2. yoghurt machine 3. We had to haul our luggage to the rental car place, walk to the shuttle bus with all of our luggage, ride to the airport on the shuttle bus and unload our luggage again. That was very good. I came in, and there were 4 people waiting. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. Our prices match this hotel's prices. I was very tired and arrived late to the airport and there were no rental cars left. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. They guided me to the hotel shuttle so that I could get there quickly and relax. Share. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Clerks were courteous and efficient, and all in all, a good experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Group Hotel Rates (9+ Rooms) Get competing quotes for free and save up to 70% on group … We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. We are highly devastated to hear that you had such a bad experience with us. 17 reviews of SureStay Hotel by Best Western Phoenix Downtown "I'm going to real-talk this for you. Indulge yourself in this warm and inviting king bedroom. Hi elanm2013, You are checking availability for the SureStay Hotel by Best Western Phoenix Airport. You could really not expect the rooms to be this nice from looking outside. The front desk representative informed me I could not stay here as my address is within 30 miles of the hotel. Safe travels! Is this discrimination?? The room was clean and provided the excellent opportunity for relaxing after a long day. The SureStay Hotel by Best Western Phoenix Airport is a mid-class hotel and an affordable place to stay. I didn't have a chance to take advantage of breakfast but the dining room looked nice. Hi Jim C, we are excited to learn of your five star experience at our hotel. Because our first hotel was a disaster Expedia helped us get into this hotel. We will share your comments with Linda and we look forward to your next visit. I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. Pet friendly hotel charging $25 pet fee. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Mine was a vacation before surgery, and now its been ruined. Friendly check in, and the lady explained the hotels 30 mile hotel radius policy (no one who lives within 30 miles can check in) , in that they don't have issues with affairing couples, rooms being rented by the hour, drug issues or guests who won't leave. We can't wait to see you again! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. That was the only "down" point. Room was clean, in good repair and more than took care of our needs. For an unknown reason, they thought i am local. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport, amdgr82019, I am very sorry that our breakfast menu did not meet your standards. Karla S, Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! The SureStay Hotel by Best Western Phoenix Airport is ideally located in the center of Phoenix. Hotel staff was helpful, funny, and friendly. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is a 2 story strip motel and there was a fair amount of noise from parking lot car traffic. We're glad you had a great time with us and we look forward to serving you again. Book SureStay Hotel by Best Western Phoenix Airport & Save BIG on Your Next Stay! It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition. We hope you'll return and enjoy another safe five star experience. DESCRIPTION_SAISIR_NUMERO_BEST_WESTERN_REWARDS, DESCRIPTION_VOUS_ALLEZ_RECEVOIR_MOT_PASSE. I never saw any sketchy people on the grounds. Looks like the lady at the reception didn’t know how to deal with the system, so just refused me. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn Downtown - Phoenix, AZ. We look forward to welcoming you back for a return visit. I would definitely recommend this hotel to my fellow travellers, Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Juan R, It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! you experienced. Please give us another chance to earn back your trust and we make sure that you will not have to face such inconveniences again. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review davidwT1865WW, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable experience for our valued guests.It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. Sports games play on the large flat-screen TV and the full bar has a game machine at each stool. The 6am shuttle was pulling out as reached the front door. We look forward to serving you again! davidhall2020, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Thank you very much for staying Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! 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