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It delivers intelligent automation to enhance employee engagement, providing seamless and inclusive work anywhere environments. To learn more, visitwww.agero.com. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. Such business applications are primarily used by internal personnel, but in some cases are used by outside vendors and clients as well. Everyone is locked into their work but no one is chained to their desk. Bachelor's degree in finance, business or related field or 4 years of relevant work experience. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. Performance & security by Cloudflare. Provides detailed information based on period for agents' scheduled events and their actual adherence. Keka HR. Your IP: Leveraging the cloud environment to improve operational efficiency and the customer experience. 57 * $10. and innovation. The Agero blog: our musings on drivers, clients, and our communities. This export provides data about actual work results data for a specific management unit (MU) for a specified time range. This export provides a list of actual agent activity on a per-agent, per-day basis, based on ACD-to-IEXWFMIntegrated. The color coding really helps you to easily see when it's time to follow up with a service provider., Once we started using Swoop, we felt we could see more tows coming in compared to before. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Includes a daily summary of each activity's duration. ADP Vista HCM. IEXWFMExport generates most of the output files in a pipe-delimited CSV format. This export provides a combination the Agent ScheduleSummary and the Agent Activity Detail exports. 5.196.26.210 Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration, Takes proactive steps to ensure schedules match the arrival of calls or offline work (email/chat/survey/sms) queues to include recommending solutions to, Applies Critical Thinking Uses fact-based analysis to guide decision-making, applies critical thinking to develop options and consider impacts, demonstrates, The analysis performed by this individual is substantially complex and requires a high degree of analytical skills, independent decision making, and, Maintain a good and current knowledge of the scientific and technical literature pertinent to the project and necessary for development of state-of-the-art, Maintain staffing and headcount records and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat, Demonstrated success with driving results and coaching teams to excellence. No reviews yet. NICE CXone has been recognized as a leader by Forrester Research in The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. You can assign multiple Activity Codes to the sameEXC_EXPORTattribute value or other attribute value. We understand that consumers, agents, clients, and dealers all need different information, and they all need it in real-time. CS1000E connecting to a Contact Centre via an AML connection. Enabling WFH Teams with Intelligent Automation. Bachelors degree or equivalent experience. Avaya Tester/ Avaya Engineer/ Cirruslabs Remote 4.2. Agent Data Group Value Formatting. $10. Digital channels usage significantly impacts WFM for contact centers. As someone who loves solving puzzles and problems, I'm like a kid in a candy shop every day at Agero. 57. This position will work with IT and the operations leadership team to build future state capacity including a fully integrated software scheduling system. If you don't use IEXWFMExport to obtain these values, you must develop other means to retrieve and process the raw data to derive the values. Public Storage offers competitive compensation program, in addition to medical,. Intelligent automation and self-scheduling, enabling employee flexibility and agility. Agero's flexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: Dispatch Algorithms Built on motor club experience, tested with the largest B2B provider in North America, configurable to your market. Copyright 2005-2023 NICE LTD | NICE CXone All Rights Reserved. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. Learn how were doing it in our latest podcasts, videos, infographics and whitepapers. Apply for the Job in Business Analyst (Workforce Management, NICE-IEX) at Dallas, TX. If an attribute isn't defined when the export is configured. Agero. Figure 1: NICE IEX Workforce Management R4.6 interoperability with Avaya Aura Contact Centre R6.2 and Avaya Communication Server 1000E R7.5 PG; Reviewed: SPOC 6/19/2013 Agerosflexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: More than ever, drivers expect convenience, speed, and choice. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Swoop Tow Management new U.S. passenger vehicles covered by Agero. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Free Demo Get Pricing. Our award-winning, vertically integrated dispatch platform provides transparency and clarity throughout the entire roadside event. Supports coordination of end-user activities, user group meetings and other related end-user events. NICE Workforce Management is a cloud-based employee management suite designed to meet the needs of businesses of all sizes, across all industries. This export metrics and details about the active forecast for a specified contact type (CT). Enter the email address associated with the office you'd like to see. This export provides an overview of details from all queues assigned to particular contact type (CT). It is powered by algorithms and configurable to client needs. For general questions or customer support please visit our Contact uspage. Build, publish and maintain optimized schedules across Uline's national customer service team. If you don't define a sort order, IEXWFMExport includes all fields in the default sort order. Best pick Artificial Intelligence (AI) leveraging 45+ algorithms to ensure precise requirements. (132 reviews) Starting at $ 97.21. Trouble accessing your account? Its a win-win.. Working knowledge of computer systems, concepts and technologies related to databases and knowledge management. SimplyHired ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on SimplyHired. It all happened in our Founder, Sid Wolk's living room. This export provides a list of agents with identifying information, including log on ID, social security number, and email address. Its patented AI and machine learning technology unlocks your workforce's potential and harnesses the true power of your organization's greatest asset . Easily connect to your client and business systems with built in integrations or with custom gateways. Workforce Management Software. Quick Apply. Performs administrative duties for managed applications by establishing role-based permissions and granting user access. Each category has several options you can choose from depending on the type of data you need. Were driving our industry forward. Trouble accessing your account? Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Dynamic long-range planning with reverse- solve for key metrics. Rate this app or be the first to review. Moving to the cloud has been a boon for us and a boon for all of our users. Get personalized recommendations from our experts on call! If your output files contain the header: IEXWFMExport includes Agent DataGroup values in the output file with the formatting they have in the database: IEXWFMExport can export data from 3 general categories of data: agent, contact type(CT), and management unit(MU). Powerful Features for Enhanced Dispatch Management. Provides direct support and consulting to end-users, assisting in the development of department-specific applications or reports as assigned. Stay tuned throughout the year as we take a walk down memory lane, celebrate our successes, and look to the future. They value their employees and frequently expose them to new opportunities. Please contact your System Administrator. This export provides a list of actual agent activity on a per-agent, per-day basis, based on ACD-to-IEXWFMIntegrated definitions. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. By leveraging embedded artificial intelligence and machine learning algorithms, businesses can identify patterns, develop accurate forecasts, and generate a variety of reports. If you are unable to login, please use the password reset tool to . The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. The most comprehensive workforce management suite for contact centers. Password SimplyHired may be compensated by these employers, helping keep SimplyHired free for job seekers. Our white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 12 million annual events. In October of 1972, Agero (then known as Cross Country Motor Club), completed our very first roadside assistance service.